Terms and conditions

This document contains the Terms and Conditions governing your use of this website and the contract between both parties; you and us. These Conditions establish the rights and obligations in relation to the products and services offered through this website. Please read these Terms and Conditions carefully before using or placing an order through this website. Be aware that you are bound by these Conditions, so if you do not agree to all of the Conditions, you must not place an order.

These Conditions are subject to change, so please read them before placing each order.

If you have any questions regarding the terms and conditions of purchase or the privacy policy, you can contact us by writing to info@littlesecrets.store

I. Ordering, prices and product information

Ordering

Users can carry out all orders from the following website: www.littlesecrets.store Registering on the “LittleSecrets” website is optional.

Each customer declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through “LittleSecrets”. In this sense, the user declares that they are of legal age or, failing that, have sufficient legal capacity to contract the products and services of “LittleSecrets”.

By pressing the “Pay” or “Buy Now” button during the purchasing process, the member declares to accept fully and without reservations all of the present General Conditions of Sale.

The data recorded by “LittleSecrets” are proof of transactions made between “LittleSecrets” and their clients. “LittleSecrets” will confirm your order by sending an email.

Prices and product information

The prices of our products are inclusive of all taxes, but do not include transportation costs. There is no minimum purchase amount at “LittleSecrets”.

“LittleSecrets” reserves the right to modify its prices at any time, but the products and services will be invoiced on the basis of the rates in force at the time of registration of the orders (subject to availability of the product).

By placing an order with “LittleSecrets”, the user or customer declares that they have read and understood all the information relating to the products purchased. This information can be found on each product page, and includes a general description of the product’s functioning or characteristics, as well as technical details on the use and maintenance of the product for its correct operation.

II. Availability

“LittleSecrets”, will do its best to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been made, the customer will be informed by email of cancellation of said product.

As a result of this demand, the speed of the return to the customer’s bank account will depend on the type of bank card and the conditions of each bank. These terms are again specified in the “Shipping and Delivery of Purchase” clause.

III. User Responsibility

The User agrees to comply with these Terms and Conditions.

The Users will be obliged to make a reasonable use of the website and its contents, under the principle of good faith and with respect to current legislation, good customs and public order.

Likewise, the User undertakes not to defame, store, spread from the website or on the website any content, material or information of a pornographic, threatening, xenophobic or violent nature, or that infringes on race, sex, religion and/or ideology or on morality, public order and fundamental rights, as well as on public liberties, honour and privacy.

Users shall refrain from using the contents of the website for illicit purposes or effects that are harmful to the rights or interests of third parties, or in any way that may damage, render useless, affect or harm the website, its contents and services. Platanomelón reserves the right, without prior notice, to exclude from its registers those Users who it considers to be making inappropriate use of the website or who it considers to be in breach of the terms and conditions of this document.

Likewise, the User undertakes to store the identifying password to make use of the services provided on the website, and undertakes not to share it with third parties, assuming personal responsibility for any damage arising from the improper use of the password or the use of the website.

IV. Payment

The price of the different products that the User can purchase on “LittleSecrets”, will always appear in euros and includes the applicable taxes. Shipping costs will be included in the final price, and the user will be informed of each of the costs in detail at the end of the purchase.

Purchases can be made via bank card (credit and debit card, VISA, MasterCard or American Express), PayPal, Google Pay, Apple Pay.

The availability of all these payment methods is subject to the discretion of “LittleSecrets” at all times. Some payment methods may not be available temporarily or depending on the country or location of purchase.

By placing an order on “LittleSecrets”, you are accepting the terms and conditions and privacy policy of our service providers or payment gateways.

“LittleSecrets”, reserves the right to block any purchases that any of our payment providers believe to be fraudulent.

We accept the following bank cards: Visa, MasterCard and American Express. The purchase price will be debited from the customer’s bank account within 1 day from the order date and the order will be considered effective after confirmation of your agreement from the bank payment centres.

In the event that the POS (Point of Sale Terminal) informs the customer that the card has been declined, the order will be automatically cancelled, and the customer will be informed of this cancellation online.

Once payment has been completed, you will receive an email from “LittleSecrets”, in your email account provided for this purpose, informing you that the purchase and payment have been made correctly.

V. Security

“LittleSecrets”, relies on the leading e-commerce platform, WooCommerce (https://woocommerce.com/).

This means that the bank details entered are encrypted and securely transmitted to the payment gateway servers and then verified with the issuing bank to prevent fraud and abuse.

This data entry procedure is guaranteed by 256-bit SSL (Secure Sockets Layer) encryption technology, one of the most advanced and effective protection systems currently available, and, thanks to which, no third party will have access to the banking data entered by the customer via the Internet.

Only WooCommerce and the aforementioned payment gateways have access to the bank details linked to these payment methods, “LittleSecrets” does not have access to them at any time.

VI. Shipping and Delivery of Purchase

Deliveries are made within the EU. Users can check whether their postal address is within “LittleSecrets” ‘s delivery zones when they include their details (delivery address) in the order form.

The supplier will send the products to the distribution warehouse, from where the products will be shipped to the final destination; the address set in the order form by the buyer. Each time an order is to be shipped, the buyer will receive an email informing them that their goods have left the warehouse.

Transport costs shall be charged to the buyer.

The delivery could be carried out at any time of the day, Monday to Friday, 8 am to 8 pm.

The estimated delivery times announced on the website may be subject to change due to causes beyond the control of “LittleSecrets”, and under no circumstances are these dates binding or guaranteed.

The purchase order corresponding to the order will be available on “LittleSecrets” once the payment has been confirmed, and which can be viewed via the link: “My Orders”, once an email has been issued. This original purchase order includes delivery costs and VAT.

“LittleSecrets” will ask its customers to choose the place of delivery, specifying where they want the product to be delivered – whether it is their home, office or a centre – where they will receive it and when, depending on the availability of the product, as well as the transport agency.

Each delivery is considered to have been completed as soon as the product is made available to the customer by the carrier, as evidenced by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and to make any reservations and complaints that may appear justified, including the possibility of refusing the package if it has been opened or if there are obvious signs of damage.

Reservations and complaints must be sent to “LittleSecrets” by email to the address found on the “LittleSecrets” website.

VII. Guarantee

The guarantees and after-sales services will be governed by General Law for the Protection of Consumers and Users. Before carrying out a return, you must contact “LittleSecrets” via email at info@littlesecrets.store and indicate your order number. In the event that an item does not work properly or is defective, it may be exchanged for a similar or equivalent item.

The guarantee period for the products shall be 1 years from the date of delivery. Some brands have a direct guarantee on their products, in which case the customer will be provided with the means of contact to be able to exercise this guarantee within the time limits offered.

The cost of a return is free for the user while under guarantee. This includes shipping costs as well as costs related to labour and materials.

Defects caused by negligence, impacts, improper use or manipulation, unsuitable voltage, incorrect installation, or materials subject to wear and tear due to normal use are not covered by the guarantee. Defects due to failure to follow the instructions indicated on the website of each product or in the basic operating instructions included with the product at the time of delivery are also not included in the guarantee.

The consumer must inform “LittleSecrets” of the non-conformity of the product within 30 days of becoming aware of it, with the consumer being liable for any damages or losses caused by a delay in communication.

VIII. Intellectual and Industrial Property

The content related to the “LittleSecrets” brand, domains, logos, drawings or documentation, including software, computer programmes, or any element that may be subject to protection by Intellectual or Industrial Property legislation, which may be accessible to Users, are the property of “LittleSecrets” or of the natural or legal persons who are informed.

“LittleSecrets” states that they are not the owner of all brands and logos that can be found on the website. The use of these is necessary to indicate the origin of the product. In this regard, the User may only make use of such material in the manner expressly authorised by “LittleSecrets” or by those who have granted us a licence for its use.

Likewise, the User undertakes not to remove, delete, alter, tamper with or in any way modify:

Any notes, inscriptions, instructions or symbols that either “LittleSecrets” or the legitimate owners of the rights incorporate into their properties in terms of Intellectual or Industrial Property (such as, for example, copyright, ©, ® and ™, etc.)

The technical protection or identification devices that the Intellectual or Industrial Property material may contain (e.g. watermarks, fingerprints, etc.).

The User acknowledges that, by means of these Conditions, “LittleSecrets” neither assigns nor transfers to the User any Intellectual and/or Industrial Property rights, or any rights of third parties. “LittleSecrets” only authorises the user to access and use them in accordance with the terms indicated in these terms and conditions.

Users are not authorised to copy, distribute (including by email and Internet), transmit, communicate, modify, alter, transform, transfer or, in any other way, carry out activities that involve the commercial use of the Intellectual and/or Industrial Property rights, either partially or totally, without the express consent, granted in writing, of the legitimate owner of the exploitation rights.

Access to and use of the website shall always and in all cases be for strictly personal and non-commercial purposes.

“LittleSecrets” reserves all Intellectual and/or Industrial Property rights to which it is entitled, including any authorisation and/or licence.

“LittleSecrets” does not grant any other licence or authorisation of use of the Intellectual and/or Industrial Property rights to the User other than that expressly detailed in this clause.

“LittleSecrets” reserves the right to terminate or modify at any time and for any reason the licences granted under these terms and conditions. This notwithstanding, Platanomelón may take legal action against any use by the user that:

Does not conform with the Conditions of Use specified here;

Infringes or violates the Intellectual or Industrial Property rights, image or other similar rights of “LittleSecrets” or any other legitimate third party owner; or infringes any applicable regulations.

IX. Responsibility, disputes and applicable law

The client or buyer declares to be aware of the data and characteristics of the products purchased, and is in agreement with the information provided by “LittleSecrets”. The client states that:

You are a person of legal age according to the legislation in force.

You are authorised to use the account, card or payment method provided to make the purchase.

You declare that you know and consent to the receipt of the product at the place and in the conditions specified during the purchasing process.

The data that has been reported during the process is correct and completely true, and that you are aware of the information about the products.

To contact “LittleSecrets” customer service you can do so by email at info@littlesecrets.store or by using the contact form.

“LittleSecrets” cannot be held liable for failure to fulfil the contract concluded in cases of force majeure, total or partial disruption or strike, in particular of postal services and means of transport and/or communications, flood or fire. In the event of a dispute, the member shall give priority to “LittleSecrets” in order to reach an amicable solution.

These General Terms and Conditions are governed by Portuguese law. At their choice, the parties shall submit to the courts and tribunals of the user’s residence to resolve disputes, waiving any other jurisdiction that could be applicable.

Alikewise, the user may amicably resolve any incidents that may arise during the contractual relationship through the Platform operated by the European Commission https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

X. Third-party links

You will be able to view and access links that will appear while you are using the Platform and which will redirect you to platforms outside of “LittleSecrets”. The User may use these links to consult relevant information, such as regulations related to contracting and company websites, among others.

“LittleSecrets” is not responsible for these linked sites, nor for the information they provide or advertise. Likewise, “LittleSecrets” does not guarantee the quality or veracity of the services and products offered through these links. None of the companies/professionals advertised on the Platform belong to “LittleSecrets” and, consequently, “LittleSecrets” is not responsible for any action taken by the owners of these platforms.

XI. Modifications of the general terms and conditions of sale

“LittleSecrets” reserves the right to modify the general conditions of sale without prior notice, being able to change, suppress or add both the contents and services that are provided through it and the way in which they appear presented or located in their servers.

These changes must be accepted by the User each time they make a purchase through the “LittleSecrets” page.

“LittleSecrets” members who do not conform to the modifications of the general conditions must notify and, as of the date on which the new version will take effect, shall cease to use “LittleSecrets” services. In the event any of the terms of the general conditions are illegal or unenforceable, it shall be null and void and the terms agreed by the parties will be applied, and, failing that, what is stated in the Spanish Civil Code.

XII. Electronic notifications

“LittleSecrets” may contact users at any time through all available channels, according to the information provided by the user, such as email, telephone, SMS or WhatsApp, among others.

Last update: April 12, 2023