FAQ

“LittleSecrets” is not only an online sex shop, but we are so much more than that. As a brand, we have a purpose: realize your secret dreams and guide you to new pleasure horizon. We think sex as a healthy, fun and natural game, through which to realize your secret desires.

We want to inspire everyone to discover their emotions, to try new things, and feels themselves better. Behind every product we choose to sell, there is a team of experts obsessed with quality and creativity, carefully testing every detail of the design.

No. We have a warehouse with more then 2’000 square meters and thousands of products ready in stock for immediate delivery. 

We only worrk through our online store, it allows us to offer a fantastic variety of products at the best price possible. It also guarantees a maximum discretion experience and a quick and convenient delivery. We believe that online stores are the future.

For any needs, concerns, or requests, you can send an email to info@littlesecrets.store and we will get back as quickly as possible.

Of course! Our website and payment providers comply with all industry standards for card payments and e-commerce. Our team takes the security of your personal data and privacy very seriously.

“LittleSecrets” will never have access to your bank or card details, and the entire purchasing process is certified with 256-bit SSL encryption (military-grade security).

You don’t need to worry.

We are in the adult retail industry for over 10 years, so we know how important discretion is to our customers.

That’s why we ship in 100% discreet packages, with logo-free boxes.

And on your payment provider, only a generic reference appears on the statement.

Yes, once you get to the checkout and specify your country, the price will automatically change in your local currency.

Remember, your bank or payment gateway will decide the exchange rate for conversion into other currencies.

*Some currencies might be temporarily unavailable. Please, get in touch with us at info@littlesecrets.store if you have any questions.

You can pay using a VISA, MasterCard, or American Express credit or debit card, Paypal, Google Pay or Apple Pay.

*Some of the options may be temporarily unavailable.

Yes, the corresponding VAT legislation of each country is included in all the prices of the products we offer.

We offer the best known standard and express delivery.

We deliver using postal and private services. The delivery services we use are: AtPost, DHL Paket, DPD, Seur, Poste Italine, Hermes UK, GLS, DHL Parcel, CTT Expresso, Posti Oy, Taxydromiki, Zeleris, SDA, AnPost.

The estimated delivery time is 1 to 9 days, depending on the country, and we offer Free Shipping for orders above 100 €.

For orders of lower amounts we offer a flat tax, which varies depending on your country, and starting from 4.99 €.

Please, note that delivery times start when your order leaves our warehouse. The processing time is 24 – 48 working hours. Delivery can be affected due to holidays, summer, and Christmas or reasons outside our company’s control. The delivery times indicated are in no way a guarantee of delivery.

Finally, consider that shipments outside the European Union may incur additional import, customs, or duty charges. “LittleSecrets” will not assume any costs for these expenses, in whole or part. In the event of an inspection by customs, if you disagree with the added costs and decide to refuse the order, “LittleSecrets” will deduct all return costs from the amount (outgoing costs, return fees, and handling or administrative costs incurred).

All orders have a tracking code. Once you place your order, you will receive an email with a number and a link which you can use to track the order.

If you receive an incomplete order, please contact us within 15 days of receipt and send us a photograph or video of the package to info@littlesecrets.store

Please, notice that we will not accept claims after 15 days.

If a product on our website is not marked ‘Unavailable’ or ‘Out of Stock’, we have it. However, sometimes, when we run out of stock, this is not reflected on the website immediately. If this is the case, we will contact you as soon as possible. You will be able to cancel the order and get your money back or wait until the product is back in our store.

Products in our store have a 1 year warranty. Full coverage details can be found within your product’s packaging.

You can but only if the product is not opened or unsealed.

> First, read the instructions on the product website or the documents included in the packaging, as each product may work differently.

> In the case of battery-operated products, try new, non-rechargeable batteries. Batteries provided by the manufacturer may not work correctly. Always respect the polarity indicated.

> In the case of battery-powered products, test the charger at more than one socket.

> Do not force the product. Any attempt to open or take the pleasure object apart (or its accessories) will render the warranty invalid.

> Non-reusable products, such as some types of penis masturbators, condoms, latex barriers, and other similar products, may only be covered under warranty if the product is in poor condition or damaged before its single use.

> Get in touch with us. We will send you a Prepaid Return Shipping Label. You can go to your nearest post office to drop off the product. Once we have received and analyzed it, we probably will:

>>. Replace it with the same product. This option is not always available, though. It depends on the type of product purchased, the delivery address and the purchasing channel used. Ultimately, “LittleSecrets” reserves the right to choose the form of compensation.

>>. Refund your money. If your product can not be replaced (usually due to a lack of store), we will refund your money through the same payment method.

>>. Create a gift card for future purchases.

Please, get in touch with us at info@littlesecrets.store if you have any questions.